Customer Success Manager
Permanent contract
Ottignies-Louvain-la-Neuve
Partial remote
Join Semactic as a Customer Success Manager! 🚀
Scope: client management, GEO/SEO strategy, innovation/AI
Location: Based in Belgium, with telework flexibility.
Semactic is a leading European SaaS platform in Search Activation. Our mission: to enable marketing teams to transform SEO and GEO (Generative Engine Optimization) data into concrete and measurable results.
We combine a powerful and intuitive platform with expert support to improve brand visibility, both on Google and in AI-generated responses.
In a context of strong growth, we are looking for a Customer Success Manager to structure and lead our client approach, for both our GEO offering and our historical SEO platform.
Scope : SEO/GEO, account management, customer success, strategy, innovation
Hybrid: flexible remote work arrangements
Experience: Ideally 2-4 years of experience in a similar role
Languages: French and/or Dutch, very good level of English required.
Your role:
As a Customer Success Manager, you will be the primary point of contact for our clients and play a key role in their success with our platform. You will work across the entire client lifecycle: onboarding, adoption, retention, and expansion.
Your responsibilities:
Your main tasks will include:
- Ensuring an exceptional customer experience by assisting clients in using our SEO and GEO solutions.
- Developing and maintaining strong relationships with your clients to maximize their satisfaction and loyalty.
- Identifying growth opportunities within the client portfolio and collaborating with the sales team on expansion.
- Working closely with the Product and Expert teams to relay needs and continuously improve our platform.
- Contributing to documentation, best practices, and the optimization of CSM processes.
Our package:
A high-impact role in a fast-growing tech scale-up.
Continuous training – online and at professional events – to develop your skills.
An attractive package including meal vouchers, Alan health insurance, 13th month salary, ...
A pleasant working environment in Louvain-La-Neuve, with the possibility of teleworking 2 days a week.
A passionate, talented, and friendly team.
A very high degree of autonomy, a culture based on trust and results-oriented.
An annual bonus linked to the achievement of collective and individual objectives.
You are the right person for us if you have:
- Minimum 2 years of experience in Customer Success, ideally in B2B SaaS.
- Good knowledge of search marketing (SEO or GEO) and a strong interest in digital innovation and artificial intelligence.
- Demonstrated ability to manage multiple client projects simultaneously, with various stakeholders (business, tech, C-level).
- Results-oriented approach and ability to structure measurable action plans.
- Excellent written and oral communication skills and customer relationship management.
- Ability to understand and explain complex technical and marketing concepts.
- Proficiency in French or Dutch, and a very good level of English.
- Team spirit, autonomy, and sense of initiative.
- University degree in business management, marketing/communication, or equivalent.
Our Recruitment Process:
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Initial Online Interview
30-minute discussion to align on expectations. - 💬
Interview with the team lead and a member of the business team.
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Interview with a founder and the business team in our offices, including a short case study.
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Offer & onboarding – quick feedback, guaranteed transparency.